Privacy policy

Privacy Policy
Last updated: 25 May 2025

Lata Candle Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit or make a purchase from www.latastudio.com (the "Site") or otherwise interact with us.

By using our Site or engaging with our services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

We collect different types of personal information depending on how you interact with us, including:

  • Identity & Contact Details: Name, email address, phone number, shipping/billing address.

  • Order & Payment Info: Details of products purchased, payment confirmation (note: payment info is processed securely by third-party providers like Shopify Payments and is not stored by us).

  • Account Info: If you create an account, we collect login details and related security information.

  • Customer Support: Information you provide when contacting us with questions or feedback.

  • Usage Data: IP address, device type, browser type, pages visited, and actions taken on the Site (collected via cookies and analytics tools).

  • Marketing Interaction: Whether you open or click on marketing emails or interact with our ads.

2. How We Collect Personal Information

We collect information:

  • Directly from you (e.g. when placing an order, subscribing to our mailing list, or contacting us).

  • Automatically when you use the Site (via cookies and tracking technologies).

  • From third-party services like Shopify, payment gateways, and analytics providers.

3. Why We Collect Your Information

We use your personal information to:

  • Process orders and deliver products.

  • Communicate with you about orders, deliveries, returns, and promotions.

  • Provide customer support.

  • Improve and personalise your experience on the Site.

  • Send you marketing (if you’ve opted in).

  • Prevent fraud and ensure the security of our Site.

  • Comply with legal and regulatory obligations.

4. How We Share Your Information

We may share your personal information with:

  • Service providers like Shopify, payment gateways, delivery partners, and marketing platforms (to help us operate our business).

  • Government agencies or law enforcement, where required by law.

  • Business partners or successors in the case of a sale, merger, or business restructure.

We will never sell your personal information.

5. Cookies and Analytics

We use cookies and similar tracking technologies to enhance your browsing experience and analyse traffic. These may include:

  • Essential cookies (for cart and checkout functionality)

  • Performance cookies (e.g. Google Analytics)

  • Marketing cookies (e.g. to show you ads for our products on other websites)

You can manage cookie preferences via your browser settings. For more details about cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies

6. Marketing Communications

If you’ve opted in, we may send you emails about new products, events, or special offers. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. While we follow industry best practices, no method of transmission over the internet is 100% secure.

Your data may be stored on Shopify’s servers, which are located in various countries, including the United States and Canada. By using our Site, you consent to this transfer.

8. How Long We Keep Your Information

We retain your personal information only as long as necessary to fulfill the purposes we collected it for (such as fulfilling orders), or as required by law (e.g. for taxation or accounting).

9. Your Rights (Australia)

Under the Australian Privacy Act 1988, you have the right to:

  • Access your personal information.

  • Correct or update inaccurate information.

  • Withdraw consent (for marketing or other optional uses).

  • Lodge a complaint if you believe we’ve breached your privacy rights.

To make a request, please contact us (details below).

10. Third-Party Links

Our Site may contain links to third-party websites (e.g. social media, payment processors). We’re not responsible for the privacy practices of other sites. We recommend reviewing their privacy policies before submitting personal information.

11. Children's Privacy

Our Site is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy occasionally. The revised version will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Lata Candle Studio
Email: hello@latastudio.com
Address: available upon request